FAQ

Opening an account on FXRoad is a user-friendly process. You can click on the "Open Account" button located on any page of the FXRoad website and enter the basic information requested. After clicking on "Register", you are good to go! You can either choose the Virtual or Real mode to continue trading. With the Virtual account, you can experience trading without any risks as the account has already been funded, and you can start placing orders right away. On the other hand, if you want to trade in Real mode, you will need to deposit funds first and complete an online questionnaire. Once our team has received and checked the questionnaire, you can start real trading.

To adhere to the regulator's legislation and anti-money laundering (AML) policy, you are required to verify your account by submitting documents that validate your identity and place of residence. This process is known as Know Your Client (KYC). If you require assistance, our Customer Support team will be happy to guide you through this straightforward procedure.

As FXRoad is under the regulation of the Financial Services Authority in Seychelles, it is mandatory for every new trader to submit proof of identity and proof of residence documents. The KYC process is a widely accepted standard within the industry and is implemented by all regulated platforms. Its purpose is to provide an additional layer of security and transparency for a secure trading environment.

There are four different account types, Silver, Gold, Platinum and Islamic. We believe in keeping things simple and having our entire community on the same page. By doing so, we can focus on making FXRoad one of the best trading platforms possible.

Yes, we offer a Virtual Account option that allows you to practice trading before making trades in your real account. The Virtual Account comes with a balance of $100,000, giving you ample practice funds to hone your trading skills before making your first real trades.

You can upload your documents directly through our secure client portal. Once undergoing the process of registration, during the account verification stage, you will be able to upload scans or photos of the required documents, or you can also email them to our customer support e-mail [email protected]. Our compliance team will review the documents and update the status of your account accordingly. If you need any assistance during the process, be sure to contact our support team for help.

To close your account, please contact our support team who will guide you through the process. You can find FXRoad contact information here. Ensure all open positions are closed and funds are withdrawn before submitting your account closure request.

If you want to change your account’s currency, please contact our customer support team for assistance. You can find FXRoad contact information here.